Introduction
At Matteo Voyages, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, this policy explains how you can return items and request a refund.
Eligibility for Returns
- Items must be unused, in the original packaging, and in the same condition as received.
- Returns must be requested within 14 days of receiving your order.
How to Initiate a Return
To initiate a return, please contact our customer support team at [email protected] with your order number and reason for the return. Our team will guide you through the return process.
Refund Process
- Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed as cash on delivery adjustment for your next order or via alternative arrangements agreed upon with our support team.
Non-Returnable Items
- Items that are damaged due to misuse or not in original condition
- Items missing original tags or packaging
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by Matteo Voyages.
Contact Us
For any questions regarding returns or refunds, please reach out to us at [email protected].