Matteo Voyages is committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our Return and Refund Policy below. Return Requests To initiate a return, please email us at [email protected] within 30 days of receiving your order. Be sure to include your order number and the reason for your return. Conditions for Returns – Items must be in their original condition, unused, and with all tags attached. – Returns must be requested within 30 days of delivery. – Some items, such as personalized products or travel gear that has been used, may not be eligible for return. Return Shipping Customers are responsible for return shipping costs unless otherwise agreed upon with our support team. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. Refund Process Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. Exchanges We do not offer direct exchanges at this time. If you would like to exchange an item, please return the original item as outlined above and place a new order for the desired item. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly. Thank you for choosing Matteo Voyages for your outdoor and travel needs. Your satisfaction is our priority!