Introduction
At Matteo Voyages, we aim to deliver your orders safely and promptly. This policy outlines how we handle shipping for our camping gear, tech, and travel accessories.
Order Processing
- Orders are processed within 1–3 business days after confirmation.
- Once your order is shipped, you will receive a notification with tracking details if available.
Delivery Time
- Standard delivery times vary depending on your location but typically take 7–21 business days.
- Please note that delivery times may vary due to factors beyond our control, such as local customs processing or shipping carrier delays.
Shipping Method
- All orders are shipped via trusted courier services.
- Matteo Voyages only accepts cash on delivery as the payment method.
Packaging
- We ensure that all items are securely packed to prevent damage during transit.
- Fragile items are carefully packaged with additional protective materials when necessary.
Contact Us
If you have any questions about your shipment or delivery, please contact us at [email protected], and our support team will assist you.